Return Policy
Ladyfamina.com follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.
IN ALL CASES OF EXCHANGE, YOU CAN DROP US A MAIL AT Ladyfamina@gmail.com AND YOU WILL GET A REVERT WITHIN 48-72 WORKING HOURS.DOMESTIC CUSTOMERS
EXCHANGE BY DOMESTIC CUSTOMER
Size Exchange/Product Exchange: If the customer has any size issue with the product or wants a different product in place of the previous one then he/she needs to mail us at
Ladyfamina@gmail.com within 24 hours from the date of delivery of the parcel. Customers need to send the product back to us themselves with the customer name and mobile number on it.
Return : We don’t take returns on items sold once.
Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.
Return Process:
- Contact our customer service team at Ladyfamina@gmail.com to initiate a return request.
- Provide your order number and details about the item you wish to return.
- Also attached Unboxing video to our Mail Id.
- Our team will guide you on how to return the item, including any shipping instructions.
Return Shipping:
- Customers are responsible for the return shipping. You May Sent return parcel to Our Warehouse Address via Your Own Cost.
- We Have not Any Kind Of Reverse Pickup Service Now So Careful About It.
- We recommend using a trackable shipping method to ensure the safe return of the item.
When Exchange is not accepted?
- Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.
- Exchanges are not accepted if Customer does not like the material or colour of the product order. As we use the best quality material in the market and all product details are mentioned in the Product description. We would suggest you please read all the details before placing the order.
- Exchanges are not accepted if the piece is specially customised of the customer.
CANCELLATIONS BY INDIAN CUSTOMER
No, you can’t cancel the parcel once the order has been placed
INTERNATIONAL CUSTOMERS
- If your product arrives damaged or you receive the wrong product, you should email us at Ladyfamina@gmail.com along with a photo of the damaged product. The mail should be sent within 24 hours of delivery of damaged items in your shipment. In such cases, we offer a resolution.
- All Custom Duties levied on the products will be borne by the customer.
For Exchanges by international customers, the above policy is applicable. Any other questions or clarifications, please contact us at ladyfamina@gmail.com
CANCELLATIONS BY INTERNATIONAL CUSTOMER
Unfortunately you can’t cancel the order, once you placed. all you can do is to exchange or replace the product.. mail us at ladyfamina@gmail.com
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Cancellation policy is not available all you can do is exchange the size or style and mail us at
ladyfamina@gmail.com